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Supervisor, Specialty Pharmacy Call Center
Job DescriptionResponsible for the direct daily supervision of pharmacy service representatives (PSRs) personnel providing proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network. The Supervisor is responsible for guidance and direction to staff, directing daily workflow, schedule preparation and management, ensuring adherence to standard operating procedures, interviewing/hiring process, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparationSupervision activities include those outlined in reporting employee essential duties and responsibilities below.Required Qualifications 1+ years of leadershi


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