Position Summary:
We have an exciting opportunity to join our team as a Pharmacy Liaison (hybrid starts on completion of the probationary period).

In this role, the successful candidate Pharmacy Liaison assists patients with medication related issues and drives strategies that improve medication adherence, medication related health outcomes and quality measures in partnership with NYUPN Pharmacy team and providers.

Job Responsibilities:

• Telephonic outreach to patients to uncover barriers contributing to low adherence and conduct. interventions to improve medication adherence and quality measures.
• Ensures compliance with all regulations.
• Seeks professional development opportunities to maintain professional competence as required to maintain technician certification.
• Performs other duties as assigned.
• May provide guidance and training to less experienced staff.
• Accurately prepare reports.
• Collaborates with pharmacists and nurse Clinical Care Coordinators to refer patients for health coaching as well as receive referrals to perform medication coaching and medication reconciliation.
• Refer and escalate issues to pharmacist, nurse and/or provider when appropriate.
• Answer questions and complete requests for assistance with refills.
• Interact with internal and external providers to provide outstanding customer service.
• Provide health coaching and medication education.
• Advocate and ensure patients receive access to their required medications including referral to patient assistance programs.
• Document clinical interventions for medication related quality measures and utilization management.
• Review chart and perform medication reconciliation while consulting with patients, pharmacies and providers as necessary.

Minimum Qualifications:
To qualify you must have a Pharmacy Technician Certification Board (PTCB). Must also complete a board-approved training program.
High School Diploma or equivalent. Computer literacy and experience documenting in electronic medical record. 3 year relevant experience as Pharmacy Technician in community, managed care or Specialty Pharmacy.Effective oral and written communication skills.

Preferred Qualifications:
Associate or Bachelor degree.
Experience/certification in Medication Therapy Management and/or Motivational Interviewing.
Problem solver and ability to work independently.

Please See Above

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About NYU Langone Medical Center

NYU Langone —a world-class, patient-centered, integrated, academic medical center—is one of the nation’s premier destinations for excellence in patient care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of Tisch Hospital, our acute care facility; the NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children’s health services; Rusk Rehabilitation, the #1 rehab program in New York since U.S. News & World Report began its hospital rankings in 1989; and a growing ambulatory care network with locations throughout Manhattan, the outer boroughs, and the tri-state area, bringing services directly to where its patients live and work. An integral part of NYU Langone, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless pe...ople since 1841.With more than 75 divisions of specialty care including comprehensive inpatient and outpatient programs for every stage of life, a multifaceted Research and Academic Center and the NYU Long Island School of Medicine focused on primary care. NYU Langone Hospital—Long Island joined NYU Langone Health as of August 2019. NYU Langone's tri-fold mission to serve, teach, and discover is achieved 365 days a year.

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