Job SummaryResponsible for a high volume of inbound and outbound calls with customers, physician offices, patients, or third-party providers about the company's products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on the assigned department.Job ResponsibilitiesResolves routine, general questions, and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs co