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Pharmacy Technician
The primary function will be to process patient requests appropriately, applying knowledge of pharmacy practice, VA regulations, outpatient pharmacy and medical center procedure while seeking assistance from clinical staff for urgent concerns. Process judgment, customer service excellence and departmental stewardship skills are used to complete technical functions, utilize communication tools, and enter CPRS (EMR) notes under the clinical supervision of the call center pharmacist. Functions of Position: 1. Answers phone, greets customers, triages veteran requests and documents patient contact information; forwards to the appropriate health care professional as needed. Reviews CPRS, Central Mail Out Pharmacy, prescription records and mailing manifests accurately to address patient specific
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