Pharmacy Technician - Medication History

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A position in a Banner Health pharmacy is one you can look forward to. Join an engaging environment of full service, high technology and experience a wide variety of responsibilities. You'll also see how important a pharmacy job is to our ability to make life easier for our patients. Come enjoy great challenges and build both your knowledge of the field and your analytical skills.

Banner Boswell Medical Center is a Nationally recognized facility offering many specialized service lines focused on delivering exceptional care to our customers and community. At BBWMC; we have an engaging, collaborative culture which cares about the employee and works together as a team to produce an optimum patient experience. The BBWMC Pharmacy Department incorporates new technology, continuous education and consistent support to build strong, meaningful careers for our team members.

Your job responsibilities will be, to obtain medication histories for those patients admitted to the hospital. You will also verify medication list from patient, family, physician, retail pharmacy and then you will input that data in our electronic patient chart. You will be trained to work in the central pharmacy department in case help is needed. This position does work closely with ED Clinical Pharmacist, tech Supervisor and Medication History Team. The ideal candidate will need to be able to work independently and in stressful situations, have excellent communication, and attention to detail skills. The hours for this position are 12pm - 10:30pm, 4-10 hour shifts with rotating weekends.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Since 1970, Banner Boswell Medical Center has provided exceptional care to the people in the northwest area of metropolitan Phoenix. Today, our 501-bed acute-care hospital is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals and offers a full range of acute care services, including cardiology, oncology, orthopedics, neurology, surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, wound management and sleep disorders. We've earned the Gold Seal of ApprovalT from The Joint Commission for Primary Stroke Centers. We're also in the nation's top five percent for preventing mortality and complications.

POSITION SUMMARY
This position provides support to a team of clinical pharmacists in population health management. The technician will work under the supervision of clinical pharmacists. Primary responsibilities include pre-screening and support functions for Medication Therapy Management and Prior Authorizations. Other support functions include data gathering and entry, electronic document filing and electronic faxing. Additional responsibilities may include scripted phone calls to patients and/or physician offices.

CORE FUNCTIONS
1. Input and maintain data and documents in computer system, using programs to include, but not limited to, SharePoint, Word, Excel, Visio, and Fortis.

2. Consolidate data to prepare reports for use by the Population Health Pharmacy Team. Allows for successful communication with Banner Providers for formulary alignment and increasing STAR Measures.

3. Research and evaluate initial clinical data necessary for the pharmacist to review and complete a prior authorization. This includes calling and/or faxing referring provider to obtain clinical information needed for the pharmacist to make determinations on Prior Authorizations in a timely manner.

4. Serves as a liaison between the patient and the pharmacist. Processes incoming, outgoing and interdepartmental calls, faxes and emails and responds to caller requests in a professional, confidential and courteous manner.

5. Gathers information to get a complete medication history using dedicated reports, patient records, physician/provider notes and medication usage documents. Contacts patients to complete a medication history, following pharmacist scripted protocols, to allow for successful Medication Therapy Management (MTM) Sessions between the pharmacist and the member.

6. Documents medication history and allergies in the electronic health record according to established procedures. Notifies pharmacist of medication history completion.

MINIMUM QUALIFICATIONS

Requires pharmacy technician licensure in the state of practice (where applicable). Pharmacy technician certification required.

Must demonstrate 1 to 2 years of experience performing pharmacy technician duties in an Acute Care, Community Pharmacy, or Managed Care environment. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.

Must have knowledge of computer software, particularly medication information system software, Microsoft applications especially Excel, and must be able to prioritize tasks in a complex work environment.

PREFERRED QUALIFICATIONS

Prior Call Center experience preferred. Prefer independent worker, with good organizational, problem solving and some advanced computer skills.

Additional related education and/or experience preferred.